AI Agents, Built Your Way
Everything you need to design, train, and launch AI support that fits your team and delivers standout customer experiences.
Seamless human handoff
Let AI handle the routine, and bring in your team when it matters. Customers get instant answers and real human support when they need it.
- Full conversation context
Your team sees the entire chat history and picks up exactly where the AI left off. No repeating. No frustration.
- Smart escalation
The agent proactively escalates conversations it can't fully resolve, ensuring complex issues reach your team fast.
- Human help, on demand
Customers can ask for human assistance at any point, giving them confidence that help is always within reach.
Train with your content
Build an AI agent that truly understands your business from day one. Promptify learns from your content so responses feel like they're coming from your team.
- Import from anywhere
Pull content from your website, help docs, FAQs, and more to create a reliable knowledge base.
- Guide what it knows
Add links or custom answers, and let your agent crawl your sitemap to learn your content.
- Always up to date
Sync content automatically or on a schedule, so your agent keeps learning and improving over time.
Conversation hub
Keep every conversation in one place. Promptify's shared inbox gives your team full visibility, making it easy to respond, collaborate, and resolve issues across website chat and email.
- One unified inbox
See messages, attachments, and past exchanges in a single view so nothing slips through.
- Rich, engaging replies
Add images, formatting, and attachments to make responses clearer and more helpful.
- Multi-channel flow
Switch effortlessly between chat and email. Your customers choose how they reach you.
BYO AI key
Bring your own AI account. Promptify powers your support agent, and you stay in charge of your AI usage and costs. No bundled AI markups.
- Your AI, your account
Your agent runs through your own provider account, so you always know what you're using and paying for.
- Choose the AI that fits
Pick the provider you trust. Select the right model for cost or performance. Switch anytime.
- Scale without lock-in
Increase usage as you grow. Adjust models when needed. Manage costs your way – without rigid AI pricing tiers.
Additional tools for complete support
Natural conversations
Your agent asks clarifying questions, responds clearly and professionally, and tells users when it doesn't know something.
Customizable agent
Personalize your agent's style, tone and appearance to match your brand and site.
Simple setup
Install the Messenger widget, connect your AI key, upload your content, and go live. No heavy setup required.
User context
See helpful user details to deliver more personalized, informed responses.
Global deployment
Deploy close to your users for speed and compliance, wherever they are.
Multilingual support
Respond naturally in multiple languages and match the way your customers speak.
Build AI support on your terms
Bring your own AI. Stay in control. Scale without AI markups.
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