FAQ

Promptify is a support agent platform that lets you build and deploy AI-powered support on your website using your own AI account. You stay in control of AI usage and costs. We power the agent infrastructure, inbox, and tools that help your team deliver faster, smarter support.

Most AI support tools bundle AI usage into their pricing and add a markup. Promptify is different. You connect your own AI account and pay your AI provider directly for usage. You only pay us for running and managing your support agent. No AI markups. No hidden costs. Full visibility over what you're spending.

Yes, for paid plans. Your agent runs through your own AI provider account, so:

• You control usage
• You see exactly what you're spending
• You're never locked into bundled AI pricing

During your 7-day trial, we include free AI access so you can build and test immediately.

Promptify is designed to work with leading AI providers. You connect your own API key, and your agent runs through your account. This gives you flexibility to choose the provider you trust and switch as your needs evolve.

Yes. We offer a 7-day free trial. Free AI access is included, so you can install the widget, upload your content, and start testing right away. When your trial ends, simply choose a paid plan and connect your own AI key to keep your agent live.

Installation takes minutes. Just add our embed script to your site. From there, you can start building and training your agent the same day. Most teams are testing live conversations within hours.

For billing purposes, you're only charged for active conversations. An active conversation is one that has at least one message during the current billing month. You're not charged for dormant threads.

We'll notify you at 90% and again at 100% of your limit. You can instantly add more conversations from your billing settings. No downtime, no disruptions.

Yes. Upgrade instantly. Downgrade at the end of your billing cycle. Add extra conversations or seats whenever you need them. Your plan scales as you grow.

Absolutely. No contracts. No lock-in. Cancel from your account settings at any time.

We take security seriously. All data is encrypted in transit and at rest, and each workspace is fully isolated. We follow industry best practices such as passwordless authentication, and we never access or share your data unless required by law. Learn more on our security page.

Yes. If you need higher limits or custom requirements, contact us and we'll tailor a plan to suit your team.